Privacy Policy

Last updated: 7 November 2026

Who We Are

Penken Technology Ltd is a managed IT support provider registered in England and Wales (company number 15461415). Our registered address is Suite 116, Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ.

We are the data controller for the personal information described in this policy and are registered with the Information Commissioner's Office (registration number ZB668692). If you have any questions, email hello@penkentechnology.com or call 01625 322444.

What Information We Collect

When you use our contact form, we collect your name, company, email address, phone number and anything you include in your message.

If you request a readiness check, we collect the details you enter in that form, including your company size and any deadlines you mention.

If you request a callback, we collect your name, phone number, preferred time to call and, if you provide it, your email address.

Our Email Security Check reads your domain's public DNS records through Cloudflare, with Google as a fallback. We do not store the domain or results unless you choose to send them to us. If you do, we store your name, email address, company and message if provided, domain and check results, including the grade, and email them to Mark. We use the same lawful basis and retention period as for other enquiries.

If someone refers your business to us, they give us your name, business name and contact details. We use these only to contact you about our services, and we delete them if you tell us you're not interested.

When you book a call through our online calendar, we collect your name, email address and any details you add to your booking.

When you visit our website, our hosting provider may record basic technical information such as your IP address, browser type and the pages you visit. This helps keep the site secure and working properly.

How We Use Your Information

We use your information to reply to your enquiry, arrange and hold the call you've booked and provide a quote or proposal if you ask for one. If you become a client, we use it to deliver and manage our services. When you submit a form, we'll also send you a confirmation email.

We will never sell your information or use it for marketing without your permission.

Our Lawful Basis

We process your information because it is in our legitimate interests to respond to enquiries about our services. Where you go on to become a client, we process it to perform our contract with you.

Who We Share It With

We only share your information with trusted providers who help us run our business:

• Our website hosting provider, Lovable
• Calendly, which manages call bookings
• Microsoft 365, which we use for email and business records

Each of these providers is required to protect your information. Some of them may process data outside the UK. Where this happens, appropriate safeguards are in place, such as UK-approved contract terms.

How Long We Keep It

We keep enquiries that don't lead to work for up to 12 months, then delete them. For clients, we keep records for as long as we work together and for six years afterwards to meet our legal and accounting obligations.

Cookies

Our website does not use advertising or tracking cookies. Our booking calendar is provided by Calendly, which may set cookies needed to make the booking work. You can read Calendly's own privacy policy on its website.

Your Rights

You have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information
• Object to how we use your information or ask us to limit it

To make a request, email hello@penkentechnology.com. We will respond within one month.

Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.