Technology should help your business work efficiently, protect sensitive information and serve clients with confidence. Without the right support in place, IT can quickly become a source of downtime, security risks and unnecessary frustration for your team.
At Penken Technology, we believe you shouldn’t have to think about IT. You should be able to focus on running your business, confident that your systems are secure, problems are fixed quickly, and someone is watching out for risks they don’t yet know exist.
That’s what our managed IT support is built around. Not a list of services, but a set of promises we keep every day.
If you’re currently putting off switching IT provider because it feels complicated, you’re not alone. Most businesses stay with underperforming providers for longer than they should. Our onboarding process is designed to make the switch as smooth as possible, with no gaps in support and no disruption to your team. And if you are not completely happy within the first 90 days, you can walk away with no penalty and no questions asked.
Every business is different. Some have full time staff, some have part time staff, some have managed devices and some do not. Our pricing reflects that reality. You pay for what you genuinely need and nothing more.
For every member of your team.
Every user gets a comprehensive suite of security tools covering their email, their identity and their access to Microsoft 365.
Full User — unlimited remote and on-site support, Monday to Friday, 8am to 6pm, plus:
Light User — support for Microsoft 365, email and account access queries, Monday to Friday, 8am to 6pm, plus:
The compliance pack is available as an add-on for both full and light users. It adds privileged access management, a company-wide password manager, cybersecurity awareness training, Microsoft 365 email archiving and compliance and cyber insurance reporting.
View full pricing for full user, light user and compliance pack rates.
For every managed laptop, desktop or workstation.
Every managed device is monitored around the clock, kept secure and maintained proactively. Problems are caught before they cause disruption and support is available remotely and on-site when something goes wrong.
Key inclusions:
For regulated and compliance-heavy businesses.
Available as an add-on for full and light users, the compliance pack is designed for legal, financial and manufacturing businesses that need to evidence security to auditors, regulators or insurers. It adds a layer of controls, monitoring and reporting on top of the standard per user plan.
Key inclusions:
Recommended for legal practices, financial and accountancy businesses, and manufacturers with supply chain security requirements.
We manage Cyber Essentials certification as a continuous monthly subscription through our partner platform, so your certification is maintained and evidenceable year-round rather than reviewed once a year. A guided certification service is also available to get you through the process. Find out more on our pricing page.
Every client also pays a flat monthly tenant management fee covering Microsoft 365 management, email authentication (DMARC, DKIM and SPF), domain management and detailed documentation of your IT environment.
Use our instant pricing calculator to get an estimate in seconds. No obligation, no sign-up required.
Brilliant service from Mark at Penken, always supportive, helpful, and knowledgeable! Fast and efficient at responding to pleas for help and getting things fixed! A great partner and asset to my business and I love working with them.
Our service is designed to deliver on the five promises that matter most to your business. Where you need something beyond that, we can help with a range of additional services.
Directly procuring new devices for you with a 3 to 5 year on-site warranty, managing all warranty coordination on your behalf. Each device is professionally configured and ready to use from day one.
We take care of your whole network, ensuring you have the most efficient setup to support your operations and growth.
Need training that goes beyond day-to-day queries? Or maybe you would like a session focused on Microsoft 365 or staying safe online?
We support and manage your server hardware and provide cloud backup options to keep your critical data safe.
We will arrange secure collection, data wiping and responsible disposal on your behalf.
From VoIP telephony and business mobiles to reliable broadband, we can take care of your communications needs alongside your IT. Find out more on our Business Communications page.
Our partner compliance management tool gives you real-time oversight to make audit season straightforward.
Got a premises move on the horizon, or need significant network upgrades? We will be on-site to get everything set up correctly.
We can handle your third-party software licensing across an increasing variety of tools.
Support outside of Monday to Friday, 8am to 6pm, and support of outdated or unsupported technology are outside the scope of your monthly plan.
Book a 15-minute call and we will talk through your setup and recommend the right combination for your team, your sector and your compliance requirements.
Enter your number and we’ll call you back, usually within the hour.
