Technology should help your business work efficiently, protect sensitive information and serve clients with confidence. Without the right support in place, IT can quickly become a source of downtime, security risks and unnecessary frustration for your team.
At Penken Technology, we believe you shouldn’t have to think about IT. They should be able to focus on running their business, confident that their systems are secure, their problems are fixed quickly, and someone is watching out for risks they don’t yet know exist.
That’s what our managed IT support is built around. Not a list of services, but a set of promises we keep every day.
If you’re currently putting off switching IT provider because it feels complicated, you’re not alone. Most businesses stay with underperforming providers for longer than they should. Our onboarding process is designed to make the switch as smooth as possible, with no gaps in support and no disruption to your team.
Every business is different. Whether you have your own IT resource and need light-touch monitoring, or you want a fully managed, compliance-ready service, there is a Penken Technology package to suit your needs.
You can enjoy worry-free IT thanks to our attentive, fully managed tech support services, available 9am to 5pm, Monday to Friday. For a fixed, per-user fee, Penken Technology will oversee your IT, proactively monitor for issues, and step in if a tech problem rears its head, whether that's remotely or on-site. In other words, responsive, reliable support for your team wherever IT issues arise. As part of this, we proactively monitor your systems, resolve problems quickly and help ensure your technology runs smoothly day-to-day.
Despite your team using Microsoft 365 day in, day out, your setup might not be getting the attention it deserves. We handle the hassle of M365 renewals, user management, permissions, and security so you’re only paying for the stuff you genuinely use, you’re free of permissions worries, and new starters can hit the ground running.
With us in your corner, you'll be protected by our know-how and a hand-picked suite of leading security tools, including anti-malware defences, managed firewalling, ransomware protection, email security, web filtering, data loss prevention, identity threat detection and response (protecting your user accounts and logins from compromise), automated updates, and more.
Hackers are constantly on the lookout for exploits, whether or not you’re on the clock. For that reason, our specialist third-party security operations centre securely monitors your devices 24/7, watching for signs of a breach or infection, ready to sound the alarm and help put things right.
Modern business runs on email. As well as speedy, functional email access, you'll benefit from resilient email protection tools that secure your organisation from fraudulent emails, infected attachments, and scams targeting key decision-makers, payment processes, or sensitive information.
Productivity tools are a prime target for criminals hoping to steal mission-critical data or spread viruses across your team, clients, or suppliers. That's why we secure your Microsoft 365 environment, monitor for suspicious activity, protect your domain from email spoofing, and provide 365 backups, ensuring your data stays protected and recoverable.
Password managers securely store and organise each team member’s passwords, so they only need to remember one master password. On top of that, it auto-generates strong, unique passwords for each account, auto-fills them when needed, and syncs across multiple user devices, securing your sensitive logins.
How cyber-aware is your team? With our industry-leading cyber training and risk management platform, you can know for certain. Specifically, this third-party tool lets you monitor and fix gaps in security knowledge across your whole team, in real time, using automated phishing simulations and bite-sized training to help correct risky online behaviour.
We handle Microsoft 365 renewals, user management and permissions so you're only paying for what you genuinely use and new starters can hit the ground running.
We take the hassle out of managing your domain names, including security, settings, renewals and new registrations.
Everything we do is clearly documented, so you have full awareness and ultimate control over your systems.
Brilliant service from Mark at Penken, always supportive, helpful, and knowledgeable! Fast and efficient at responding to pleas for help and getting things fixed! A great partner and asset to my business and I love working with them.
Our fully managed IT support service starts from £325+VAT per month, and includes all of the above.
Pricing is based on a per-user fee of £65+VAT per month, with a minimum monthly charge of £325+VAT for teams of fewer than 5 users. A one-time onboarding fee applies, and Microsoft 365 licence fees are charged separately.
Our packages are designed to deliver on the five promises that matter most to your business. Where you need something beyond that, we can help with a range of additional services.
Directly procuring new devices for you with a 3 to 5 year on-site warranty, managing all warranty coordination on your behalf. Each device is professionally configured and ready to use from day one.
We take care of your whole network, ensuring you have the most efficient setup to support your operations and growth.
Need training that goes beyond day-to-day queries? Or maybe you'd like a session focused on Microsoft 365 or staying safe online? We can help.
From VoIP telephony and business mobiles to reliable broadband, we can take care of your communications needs alongside your IT.
We'll arrange secure collection, data wiping and responsible disposal on your behalf.
Our partner compliance management tool gives you real-time oversight to make audit season straightforward.
Guidance from someone who has been through the process themselves. We're well placed to support you and get you certified.
Got a premises move on the horizon, or need significant network upgrades? We'll be on-site to get everything set up correctly.
We support and manage your server hardware and provide cloud backup options to keep your critical data safe.
We can handle your third-party software licensing across an increasing variety of tools.
Support outside of Monday to Friday, 8am to 6pm, and support of outdated or unsupported technology are outside the scope of monthly packages.
Book a 15-minute call and we’ll talk through your current setup and recommend the package that best fits your team, your sector and your compliance requirements.
Everything you need to know about working with Penken Technology, and if your question isn’t here, just give us a call.
Most businesses put it off because switching feels complicated. In practice, our onboarding process takes around a month, runs alongside your existing provider, and is designed to be as smooth as possible. Most of our clients wish they’d done it sooner.
Onboarding typically takes around one month, which is why we recommend maintaining a one-month crossover period with your existing IT provider. This overlap allows us to gather the information we need, complete setup, and agree a clean cutover date, without any gaps in your support.
During onboarding, we set up all of our core systems including remote monitoring, backups, patch management, endpoint protection, and access to our support platform. A one-time onboarding fee applies, equivalent to your first month of support, which ensures everything is configured correctly from day one.
Once onboarding is complete, we’ll carry out a full review of your environment and provide a prioritised list of recommendations to strengthen your security, resilience, and efficiency over time.
Our agreements run for a minimum of 12 months. However, we’re confident you’ll notice the difference from day one, so we back that up with a 90-day satisfaction guarantee. If you’re not completely happy within the first 90 days, you can walk away with no penalty and no questions asked.
We make the transition as straightforward as possible. Once you’re ready to move forward, we contact your existing IT provider on your behalf to request the information and access we need to complete onboarding. You don’t need to manage that conversation yourself.
Switching IT providers can feel like a big step, but in practice it doesn’t need to disrupt your day-to-day operations. The crossover period is designed so that your existing support remains in place while we get everything set up in the background, and your team won’t notice a thing until everything is ready to go.
You can reach us by email, phone, or our self-service portal during business hours. Every request is logged and managed through our industry-standard service desk, which means nothing gets lost, every issue is tracked from start to resolution, and you always have a clear record of what’s been raised and what’s been done.
It also means that as we get to know your systems over time, we can spot patterns, address recurring issues at the root, and continuously improve the reliability of your IT.
Yes, and we use Macs ourselves. Whether your team is on Windows, Mac, or a mix of both, we can support your devices and ensure they’re fully integrated, secured, and managed alongside the rest of your IT environment.
Yes. In fact, we go one step further by holding Cyber Essentials Plus certification, the highest tier of the government-backed scheme. Unlike the standard certification, Cyber Essentials Plus involves independent, hands-on technical verification of our security controls rather than a self-assessment.
For legal, financial, and manufacturing businesses handling sensitive client data, that distinction matters. It means you’re working with an IT partner whose own security has been tested and verified, not just declared.
While we can’t provide legal or compliance advice, the services we deliver are closely aligned with what both the SRA and FCA expect from firms when it comes to protecting client data and managing cyber risk.
Our package covers the key technical controls that regulators look for, including email security, access management, endpoint protection, patch management, staff cyber awareness training, and data backup. As a Cyber Essentials Plus certified business, we also bring firsthand experience of implementing and evidencing these controls, which can support your own certification or compliance efforts.
If your business is working towards a specific compliance goal, we’re happy to discuss how our services map to your requirements during an initial call.
Yes. We can produce documentation and reports to support your audit and compliance requirements, tailored to what your auditor or regulator needs to see. This might include evidence of security controls, patch management activity, access management policies, or backup and recovery processes.
If you have specific reporting requirements, let us know and we’ll make sure the right information is available when you need it.
Yes. Cyber security is an increasing concern for manufacturers of all sizes. Larger clients and insurers are more frequently requiring suppliers to hold Cyber Essentials certification, and businesses with connected shop floor systems face additional risks around operational continuity and data integrity.
We help manufacturing businesses achieve and maintain Cyber Essentials certification, secure their networks including any operational technology or connected equipment, and put the right policies and controls in place to meet client and insurer expectations.
As with all our clients, the latest security protections are included as standard, never sold as add-ons.
If the worst happens, we’re hands-on from the start. We’ll work with you immediately to contain the threat, limit damage, and get your systems back up and running as quickly as possible. You won’t be left navigating it alone.
Beyond responding in the moment, we can also help you put a formal incident response plan in place before anything goes wrong, so your team knows exactly what to do and who to contact if an incident occurs. Having that plan ready in advance can significantly reduce the impact of an attack and demonstrates due diligence to regulators.
We can also point you towards trusted cyber insurance partners if you’d like to make sure you have appropriate financial protection in place. Given the increasing frequency and cost of cyber incidents, it’s something we’d encourage all businesses to consider.
Not necessarily. During onboarding we carry out a full assessment of your existing hardware and will only recommend upgrades or replacements where genuinely necessary. There’s no pressure to swap everything out from day one.
Where we do recommend new equipment, we procure it directly on your behalf, fully configured and ready to use, with a 3 to 5 year on-site warranty included.
Microsoft 365 licences are billed separately because they are priced per user and vary depending on the plan you choose. Keeping them separate from our support fee means your costs are transparent and predictable, and you only pay for the licences you actually need.
We handle your Microsoft 365 billing directly, so there’s no need to manage a separate relationship with Microsoft. We take care of renewals, user additions, and changes on your behalf.
We recommend Microsoft 365 Business Premium for legal, financial, and manufacturing businesses. It includes all the productivity tools your team relies on, plus essential security features including device management, identity and access controls, and data protection, which align closely with the controls expected for Cyber Essentials certification.
We don’t lock clients into 12-month Microsoft licence commitments either, so your licensing stays as flexible as your team.
For a full breakdown of the available plans and our honest take on each, see our Microsoft 365 Buyer’s Guide.
Yes. If you’re happy with our service and refer another business to us, we’ll credit 10% of their monthly managed services spend to your invoice for up to 12 months. Refer multiple businesses and credits can accumulate up to 100% of your own monthly fee.
To qualify, the referred company needs to sign a 12-month agreement for at least £325/month in managed IT services. Credits apply to recurring managed services only, not hardware, licensing, or projects.
You can refer a business by emailing referral@penkentechnology.com or via our referral form.
Enter your number and we’ll call you back, usually within the hour.
