Our pricing is built around your team and your devices rather than a single one-size-fits-all package. Every client pays a flat monthly tenant management fee, plus a per user fee for each member of staff and a per device fee for each managed device. Businesses with compliance or regulatory requirements can add our compliance pack on top. This means you only pay for what you genuinely need and your costs scale naturally as your business grows or changes.

Full users are typically full time staff who need complete IT support, including unlimited remote and on-site support during business hours. Light users are part time staff or mailbox-only users who need email security and identity protection but are unlikely to need on-site support. Light users receive remote support only. Both full and light users get the same suite of user-level security tools.

A managed device is any laptop, desktop or workstation that we actively monitor, maintain and support on your behalf. Shared workstations, reception desk computers and shop floor terminals all count as managed devices. Personal devices used for work but not managed by us do not attract a per device fee, though we would recommend discussing how these are secured as part of your onboarding.

Your monthly costs adjust automatically as your team changes. When a new starter joins we add them to your agreement and when someone leaves we remove them promptly and securely. User provisioning and deprovisioning is included in your tenant management fee so there are no additional charges for making these changes.

The compliance pack is designed for businesses that need to evidence security to auditors, regulators or insurers. If you are a legal practice subject to SRA requirements, a financial business regulated by the FCA, or a manufacturer with supply chain security obligations or cyber insurance requirements, the compliance pack is strongly recommended. If you are unsure whether you need it, we are happy to discuss your specific requirements on a call.

Microsoft 365 backup takes daily copies of your mailboxes and M365 data so that if something is accidentally deleted or lost it can be quickly restored. Email archiving is different — it retains a long-term, tamper-proof copy of all email communications for compliance and audit purposes. Backup is about recovery. Archiving is about compliance. Both are important for regulated businesses, which is why archiving is included in the compliance pack.

DMARC, along with DKIM and SPF, are email authentication standards that tell the internet your emails are legitimate. Without them, your emails are more likely to land in spam folders and your domain is easier for criminals to impersonate when sending phishing emails to your clients or suppliers. We set these up correctly during onboarding and monitor them on your behalf as part of your tenant management fee.

Onboarding typically takes around one month and runs alongside your existing IT provider so there are no gaps in your support. During this time we deploy all our core systems including remote monitoring, endpoint protection, backups, patch management and access to our support platform. A one-time onboarding fee applies, equivalent to your first month of support. This reflects the significant time and work involved in getting your environment properly set up, documented and secured from day one. Once onboarding is complete we carry out a full review of your environment and provide a prioritised list of recommendations.

Yes. We manage the transition process on your behalf and recommend maintaining a one-month overlap with your existing provider. This gives us time to gather the information we need, complete setup and agree a clean cutover date without any gaps in your support. Most of our clients find the switch is far smoother than they expected.

Your devices are monitored around the clock by our specialist security operations centre. If a threat is detected they are ready to respond immediately. In the event of a confirmed security incident, one hour of incident response is included for all clients as standard, with additional support available. For clients on the compliance pack, priority response times are guaranteed. We also ensure your backups are current so that in a worst case scenario your data can be recovered quickly.

Our standard contract length is 12 months, with an option to move to a 36-month term. We will always talk through the options with you during the initial conversation so you can choose the arrangement that best suits your business.

If you are not ready to commit to a monthly agreement just yet, we are happy to discuss other options on a call. We can often find a way to get started that works for your current situation while giving you a clear path towards fully managed support when the time is right.

Yes. While we have particular expertise in legal, financial and manufacturing businesses, we work with a range of professional services businesses across Cheshire and South Manchester. Get in touch and we will be happy to discuss whether we are the right fit.

Yes. If you’re happy with our service and refer another business to us, we’ll credit 10% of their monthly managed services spend to your invoice for up to 12 months. Refer multiple businesses and credits can accumulate up to 100% of your own monthly fee.

Credits apply to recurring managed services only, not hardware, licensing, or projects.

You can refer a business by emailing referral@penkentechnology.com or via our referral form.